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Join Utelecom as an ICT Customer Support Officer in Laverton North, VIC. We’re a dedicated telecom company focused on delivering exceptional service to our clients. In this vital role, you’ll provide technical support, troubleshoot issues, and ensure our customers have a seamless experience with our products. We value strong communication skills and a passion for technology, as you’ll be the first point of contact for our clients. If you’re looking to grow your career in a supportive environment where your contributions are valued, we’d love to hear from you!

- Provide exceptional customer service by responding to customer inquiries via phone, email, and chat in a timely manner. - Diagnose and resolve ICT-related issues for clients, ensuring a smooth and efficient troubleshooting process. - Install, configure, and maintain telecommunication systems and software for clients, ensuring optimal functionality. - Collaborate with technical teams to escalate and resolve complex customer issues as needed. - Conduct regular follow-ups with customers to ensure satisfaction and gather feedback for continuous improvement. - Maintain accurate records of customer interactions and technical issues in the company’s CRM system. - Assist in the development of user guides and training materials to empower customers in using their ICT solutions effectively. - Provide support for hardware and software installations, upgrades, and maintenance. - Stay updated on industry trends and emerging technologies to provide informed solutions to clients. - Participate in team meetings to share insights and contribute to enhancing customer support processes. - Assist with administrative tasks as required to ensure the smooth operation of the support team.

- Proven experience in ICT customer support or a related field, showcasing strong problem-solving skills. - Relevant qualifications such as a Certificate IV in Information Technology or equivalent. - Proficiency in troubleshooting hardware and software issues across various platforms. - Excellent communication skills, both verbal and written, to effectively assist customers. - Familiarity with telecommunications systems and networks, preferably in a customer-facing role. - Ability to work collaboratively in a team environment while managing individual tasks. - Strong organisational skills with a keen attention to detail. - Understanding of Australian privacy and data protection regulations. - A proactive approach to continuous learning and professional development in ICT.