Retail Manager (Full-Time, Permanent)

Apollo Bay Brewing Pty Ltd is a well-established hospitality business based in Apollo Bay, Victoria, operating in the heart of the Great Ocean Road tourism region. The business provides a welcoming venue for locals and visitors, offering food and beverage services, locally produced craft beers, accommodation, entertainment and event facilities. With a strong focus on quality service and creating a memorable customer experience, Apollo Bay Brewing Pty Ltd operates in a busy, community-focused and tourism-driven environment.

The Retail Manager plays a pivotal role in ensuring the smooth and efficient operation of Apollo Bay Brewing Pty Ltd’s retail and hospitality services. Positioned at the heart of the Great Ocean Road tourism region, the Retail Manager is responsible for overseeing daily retail operations, driving customer engagement, and maintaining compliance with hospitality standards. By leading staff, managing stock and sales, and delivering exceptional service, the Retail Manager supports the business’s commitment to providing a welcoming venue for locals and visitors. This role is integral to sustaining the company’s reputation for quality, enhancing the customer experience, and contributing to the growth of a busy, community-focused and tourism-driven environment.

• Oversee daily retail and hospitality operations, ensuring smooth service delivery across food, beverage, accommodation, and event facilities.
• Lead, train, and supervise staff to maintain high standards of customer service and operational efficiency.
• Manage inventory, stock control, and supplier relationships to ensure product availability and quality.
• Monitor sales performance, implement promotional strategies, and drive revenue growth in a tourism‑driven environment.
• Ensure compliance with workplace health and safety, liquor licensing, and hospitality regulations.
• Handle customer enquiries, feedback, and complaints professionally to enhance guest satisfaction.
• Coordinate with management on event planning, entertainment scheduling, and community engagement initiatives.
• Maintain accurate records, prepare operational reports, and contribute to strategic planning for business growth.

Education:

• AQF Certificate IV or Diploma in Retail Management, Hospitality Management, or Business Administration (or equivalent).
• Higher qualifications in hospitality or business are advantageous.

Experience:

• Minimum 1-2 years' experience in retail or hospitality management, preferably in a tourism‑driven environment.
• Proven track record in staff supervision, customer service, and operational management.

Skills & Competencies:

• Strong leadership, communication, and interpersonal skills.
• Ability to manage budgets, sales targets, and inventory control.